FAQ

Hexiosec Transfer is a secure, encrypted file sharing solution designed for businesses, government, and academic organisations that need to move sensitive data safely. Simply upload your file, set recipient details, and choose any access controls you want. Your file is end-to-end encrypted, from sender to recipient. Recipients receive a secure, time-limited download link.

Unlike many generic file sharing platforms, Hexiosec Transfer is built for security, compliance, and traceability. We use advanced end-to-end encryption, full audit logging, and granular access controls — features often missing from consumer-grade tools. It's designed for regulated industries where security isn't optional.

SFTP and FTPS are secure protocols for transferring files, but they require technical setup and offer limited visibility or automation. In contrast, Hexiosec Transfer provide a user-friendly platform with automatic end-to-end encryption, no complex setup, a modern interface with built-in security policies and compliance features so your data is protected without extra technical overhead.

Sending sensitive information via email attachments or unsecured methods exposes it to data breaches, interception, and unauthorised access. A secure file sharing tool ensures your data stays encrypted, access is controlled, and activity is tracked, helping you meet compliance requirements like GDPR, ISO 27001, HIPAA and GDS principles.

Yes. With Hexiosec Transfer, you can set custom expiry dates, download limits, and access permissions for each file you send, and access can be revoked at any time. This ensures sensitive information is only available for the exact time and audience you intend.

Absolutely. The platform is designed with a simple, intuitive interface that requires no special training. If you can send an email, you can securely send files with Hexiosec Transfer.

Yes. Hexiosec Transfer offers API and system integration options to work with your existing workflows and systems. This allows you to streamline secure file sharing across your organisation.

Yes. Hexiosec Transfer is designed by an ex-government encryption team, and aligns with the government's guidelines  for sharing OFFICIAL-SENSITIVE files. Our encryption, access control, and audit logging help meet strict information assurance standards, and help ensure documents are only accessed by intended recipients. We can help you complete any assurance paperwork required and provide government references.

Recipients should always be cautious with links, and apply due diligence before clicking. Hexiosec Transfer is intended for sharing files between people who are already in communication, and so the sender should be familiar to the recipient, the file(s) expected and the context clear. Ultimately, as a recipient, if you're not sure about it then don't click the link until you have spoken to the sender to verify its legitimacy.

Hexiosec Transfer is hosted in a Google Data Centre in London, UK. Enterprise customers can choose which region their encrypted content is stored in, from any of Google's worldwide data centre locations. For non-Enterprise customers, their encrypted data is also stored in London.

Only the intended recipient(s) can access the file. Even Hexiosec staff cannot view your file contents, as they remain encrypted with strict key management. This is unchanged by any legal attempt to access the file. Access is fully controlled by the sender and logged for audit purposes.

We use AES-256 encryption for files at rest and additionally TLS 1.3 for files in transit, following industry best practices for secure communication. These protocols are widely regarded as the highest standard in encryption, but aren't the only security meansures we apply to Hexiosec Transfer. We can organise a meeting with one of our engineers to talk you through our security protocols in full, and reassure you we're meeting your information assurance requirements.

Pricing depends on your organisation's needs, volume of transfers, and level of support required. We offer plans for individual professionals through to enterprise-level deployments. View our pricing page for more details on our plans, or contact our sales team for a tailored quote. See the Pricing Page for details.

Yes. You can book a live demo to see the platform in action or create a free account  to try out the key functionality. Our team will walk you through the key features and help you get set up quickly.